In order to provide the best care possible, our caregivers must be empowered to make quick decisions because, in many cases, every second counts. So rather than waiting for a decision from higher-ups who might not understand the crucial details of any given situation, we leave the decisions to those who are closest and know best: the caregivers, doctors, and nurses who work with our patients 24 hours a day, seven days a week. This is unique in the skilled nursing world as our facility is a part of Ensign, a special company that promotes autonomy within their skilled nursing facilities and allows each employee to make decisions that they feel will benefit the residents without worrying about policy, politics, or procedure. This empowers employees which makes this facility a special place to work, drawing those who have a true passion to go above and beyond.
It’s important to us that our residents, as well as their family members, feel loved, informed and comfortable during their stay at our facility. Quality of life is just as important as quality of care in a skilled nursing facility and we work hard to make sure that every patient is as happy and comfortable as possible. Every staff member on the floor and in the office knows each resident by name. They make eye contact as they greet them and, once a request is met, they ask if there is anything else they may need. If there is a request, the team member is then determined to carry it through. We’ve found that with this kind of team member empowerment, residents have consistently shown greater motivation to reach their goals.