Upland Rehabilitation & Care Center is a place where residents and their families feel loved, informed, and comfortable. By creating an empowered, professional work environment our employees are free to meet our customers’ needs every day. The Upland Rehabilitation & Care Center experience renews our residents’ health and hopes for the future by providing a surprising level of attention and service. It is our pleasure to serve each other and our residents.
In order to provide the best care possible, our caregivers must be empowered to make quick decisions because, in many cases, every second counts. So rather than waiting for a decision from higher-ups who might not understand the crucial details of any given situation, we leave the decisions to those who are closest and know best: the caregivers, doctors, and nurses who work with our patients 24 hours a day, seven days a week. This is unique in the skilled nursing world as our facility is a part of Ensign, a special company that promotes autonomy within their skilled nursing facilities and allows each employee to make decisions that they feel will benefit the residents without worrying about policy, politics, or procedure. This empowers employees which makes this facility a special place to work, drawing those who have a true passion to go above and beyond.
It’s important to us that our residents, as well as their family members, feel loved, informed and comfortable during their stay at our facility. Quality of life is just as important as quality of care in a skilled nursing facility and we work hard to make sure that every patient is as happy and comfortable as possible. Every staff member on the floor and in the office knows each resident by name. They make eye contact as they greet them and, once a request is met, they ask if there is anything else they may need. If there is a request, the team member is then determined to carry it through. We’ve found that with this kind of team member empowerment, residents have consistently shown greater motivation to reach their goals.
From the moment you pass through our doors, we want you to feel welcome. From our light-filled dining room and airy walkways to our state-of-the-art therapy rooms and lovely outdoor spaces, we always want you and your loved ones to feel comfortable and cared for during your stay with us. Our accommodations feature comfortable beds, windows that let in plenty of light, and beautiful artwork that grace every hallway. What you’ll also notice is the pride and care we take in keeping everything sparkling clean. The fresh, clean feeling you’ll experience when you come inside will reassure you that our facility someplace special. We’ll do our best to make sure you feel that way every day of your stay.
We not only have fun activities inside, we go out too! We have a hands-on gardening program where both long-term residents and short-term patients can really dig in the dirt. Even from a wheelchair, we have found a way to let every resident get their hands dirty and help things grow. Or perhaps residents are more of shoppers than gardeners! We’ll gladly take residents to the local shopping mall for some “retail therapy.” We have these trips regularly scheduled and have every activity for the entire month proudly displayed on our activities calendar which takes up an entire wall!
Just one glance at our Activities Calendar and any of our long-term residents can see they’re in for something fun and informative. Upon arrival, we review with each resident their interests and hobbies and assess their activity level in order to custom-tailor a program (either in a group or one-on-one) to suit each residents’ individual needs.
Boredom is not a word often used at our facility. How about an ice cream social, an art class, music appreciation, creative writing, or a cooking class? We have a men’s club and classes where residents can learn an entirely new craft or skill. Every holiday is given special attention with events and activities that allow residents to celebrate every special day. Each day there are plenty of activities to keep residents busy and a place where residents can socialize together during their stay. We also feature a pet therapy program, where we bring in animals for residents to love and care for and we’re not sure who enjoys it more, the animals or our residents!
Our religious programs (of all denominations) are special and we can either take residents to church services or have a reverend come in. We are happy to accommodate everyone who wants to participate. Whatever a residents’ capabilities or desires, we will find a way to make it work for everyone. That’s our job, and we are happy to help!
